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Volume 1 Issue 7
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CDA
at
W
ork
Koelnmesse Inc.
8700 West Bryn Mawr Avenue
Suite 640 North
Chicago, Illinois, 60631
Tel: 1-773-326-9920
Fax: 1-773-714-0063
info@koelnmessenafta.com www.ids-cologne.de36
th
International Dental Show
COLOGNE,
March 10 - 14, 2015
March 10: Trade Dealer Day
Trust andValue Working Group
is a unique collaboration of provincial and national dental leaders that focuses on developing
communications strategies to promote the benefits of good oral health for all Canadians.
of the least important factors in maintaining a good patient relationship. However, more
than half of Canadians think of the cost first when receiving recommendations from
their dentist. It’s helpful to include a general cost range as part of your discussion. The
details of fees, financing and insurance can be provided later by staff.
•
Work as a team.
The dental team has many players—dentist, dental hygienist, dental
assistant, and front office staff—all focussing on the patient. By including the patient’s
oral health goals, knowledge and understanding into your treatment recommendations,
you empower both your staff and your patient to work with you to make the best
decisions.
•
Offer one last opportunity to ask questions.
Real communication is a two-way street,
not a lecture. It’s difficult for a patient to properly communicate with you while they are
lying down. Build in a few moments at the end of the appointment to ask your patient
if they have any questions. Have the conversation when both you and the patient are
able to give it full attention: when the patient is sitting upright in the chair and your
mask down. By creating a respectful environment, your commitment to good patient
communication will shine through.
a
7.
8.
...empower both your staff and your patient to work with you
to make the best decisions.