March 4, 2024

What update is needed?

The CDA Digital IDs need to be updated to a new version so you can continue to send claims. Below are the instructions to complete the update, the process should take no more than ten minutes to complete. Note: if your office does not use a server for sending claims, multiple workstations may need to be updated.

  1. Go to the computer(s) that has the ITRANS icon running on it – this is usually a server or can be a workstation where the end-user sends claims. If you are not sure, refer to the “Server vs Client Setup” table below or contact the CDA help desk.
  2. Download the CDA Digital ID software update by clicking the link CDA Digital ID updater and following the prompts.
  3. Once downloaded, install the software. Double-click on the software – it will ask if you want to install the software – say “yes” and click the “next” on all prompts. There is no need to make any changes.
  4. Once installed, run the software by double-clicking the CDA Digital ID Updater icon on the desktop. The software will search for all CDA Digital IDs on the computer. Click “Replace yellow highlighted Digital IDs” to update CDA Digital IDs for dentists who are still practicing at the office. Digital ID Update table
  5. Complete the process and close the program – the update is now complete.
  6. Repeat steps 1-6 on each workstation in the office if your software is not installed on a server. See the Server vs Client Setup table below.

Server vs Client Setup

Server client update table

*Some Maxident offices are on the server setup. If not sure, please contact the CDA Help Desk (1-866-788-1212) to confirm the setup

**In offices using Tracker, the “iCA” or “iCA.exe” is usually on the server or only on another specific computer in the office.

Please see below for answers to some common questions.