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Volume1 Issue1
S
upporting
Y
our
P
ractice
HowWould You Recover
AfterSevereWeather
atYourOfficeorHome?
SusanRoberts
BA,FLMI,ACS,
AIAA,CHS™
Vice-president of
InsuranceAdvisory
Services anddeputy
principal brokerat
CDSPIAdvisory
Services Inc.
Forpersonalized insurance
advice,call
1-800-561-9401.
From flooding to ice storms, during
2013 dentists across the country ex-
perienced a number of catastrophic
events which disrupted the normal
routines at their offices or homes. As
vice-president of Insurance Advisory
Services and CDSPI’s Claim Support
Centre, I lead a team of profession-
als who are usually the first point of
contact for dentists with insurance
through theCDSPI programs.
Last year, about one in 15 dentists
1
contacted CDSPI about their office
insurance due to flooding, fire and
other incidents—including Dr. Terry
Smorang an endodontist in Calgary,
Alberta.He recallswhat itwas likedur-
ing the severe flooding that devastat-
edareasof theprovince in June2013.
“As we looked down from our ninth-
floor dental office in the Mission dis-
trictofCalgary,wecould see that they
were setting up dykes on the streets
below,” saidDr. Smorang. “Meanwhile,
on the news, city officialswere order-
ing the evacuation of the downtown
area. It all unfolded very quickly. My
practice partner, Dr. Dean Staniloff,
and I sent everyonehomeand locked
up theoffice.”
“Wewere lucky,”saidDr. Smorang.“Our
homes were not affected, sowe had
safe locations from where we could
get organized and contact CDSPI
about our TripleGuard™ Insurance
coverage.”
“I called CDSPI and told them we
were flooded out of our office,” said
Dr. Smorang. There was no water
damage to the endodontic dental
practice because it is situated on
a high floor. However, access to
the building was restricted by the
city and the power was shut off
due to the hazardous conditions
created by flooding in the building’s
underground parking garage and
surroundingareas.
“Right away CDSPI reassured us,” he
said. “Thatwas importantbecausewe
had been hearing so many negative
stories about insurance coverage and
insuranceproviders at the time. I have
had insurance with CDSPI for almost
40 years and I have spoken with my
insurance advisor regularly over the
years, but I neverhadaclaimbefore.”
“When I called, CDSPI immediately
gaveme the name and phone num-
ber for the insurance adjuster serv-
ing the area,” said Dr. Smorang. “The
paperwork was fairly simple and the
claimprocesswasveryefficient.”
“Our experiencewas very good…just
everything we could expect—quick,
simple,easy…done,”hesaid. “Wewere
fully reimbursed forour income loss—
no deductible—for the 3 weeks we
didn’thaveaccess to theoffice.
“CDSPI was there for us,” said
Dr. Smorang. “They stepped up to
the plate for us anddid a really good
job.”
a
