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"What is CDA Secure Send"


What is CDA Secure Send?

CDA Secure Send is an easy, simple to use e lectronic document sharing system that allows dentists to exchange documents and information in a secure and compliant fashion.

Why should I use it?

Exchanging patient information by unsecured email—with specialists, physicians, or patients, for example– risks violating a patient's right to privacy. and doesn't meet the many data privacy requirements outlined by dental regulators and in privacy legislation.

CDA Secure Send meets the legal obligation to safeguard the confidentiality of patient data. It's as simple, and easy-to-use as sending an email.

How is CDA Secure Send different from email?

While CDA Secure Send is easy to use, it's not intended to replace email, and does not have typical email functionality. It is a secure, electronic courier service to move information from A to B. In fact, to minimize privacy risk as well as maintain system efficiency, CDA Secure Send messages are deleted automatically 30 days after being sent. Dental offices should retrieve any messages and attachments they wish and save it to their internal record keeping system.

Who can I communicate with?

CDA Secure Send allows you to send information securely to anyone. For two-way communication, however, only those who are listed in CDA's directory of Canadian dentists can do so. This list can be seen as a drop-down menu once logged in to CDA Secure Send. Those not listed in CDA's directory of Canadian dentists can only then receive CDA Secure Send information.

Using CDA Secure Send

How do I subscribe?

If you have an account with CDA, log into the Practice Support Services website ( and click "My Subscriptions." Simply add CDA Secure Send as a subscription.

How do I send a file?

To send a file, sign in to the CDA Practice Support Services website at From there, choose the "CDA Secure Send" tab.

Choose a recipient from the drop-down menu or click on "Find a Dentist." Once you've chosen the recipient, you can add a note and choose the file you wish to send. Click "Send" and the recipient will get a notification that a file has been shared with them. If the person you are sending to is not listed on the "Find a Dentist" list, manually type in the destination email.

How do I find a particular specialist or dentist?

Log into CDA Secure Send. Click "Find a Dentist." Check the drop-down menu of the CDA Canadian dentist directory for the dentist or specialist. If not listed there, simply add the email address manually. Please note that those not on the CDA directory of dentists in the "Find a Dentist" drop-down menu can receive files but are not able to communicate back with you via CDA Secure Send.

Can I send files to labs or to a patient's physician?

Yes. Simply add the email address manually. Please note that labs and other locations not in the CDA Canadian dentist directory can receive files but are not able to communicate back to you via CDA Secure Send.

How do I save the files I receive?

Save files by exporting them to your computer. Choose the "Activity" tab and either select the files you want to save or click "Export All."

How many files can I send at a time?

You can send no more than 20 files at a time up to a total two GB size.

How long are my messages kept?

Your messages will be kept with CDA Secure Send for 30 days. For files you wish to keep, export the selected files by going to the "Activity" tab and choose 'Export All" or "Export Selected."

The recipient is not on file. Will they get my message?

If the recipient is not on file with the CDA Canadian dentist directory, the sender must manually enter the email address. The recipient will then receive a link that, when clicked, will allow the recipient to securely download the message and any attached files. Because they are  not on part of the CDA Canadian dentist directory, two-way communication is not possible.

I'm having problems sending files. How can I get help?

We are happy to help with any problems you may experience. You can reach us by clicking on the "Help" button or by calling 1-866-788-1212.