CDA Essentials 2015 • Volume 2 • Issue 1 - page 14

14 | Volume2 Issue1
CDA at W ork
TheCDADigital ID is available through theCDAPractice
Support Serviceswebsite.
The Insurance Industry’sClaimsSoftware
The insurance industryhasdeveloped theCCDWS,
itsown software for sendingclaimson the Internet.
This is analternative to theCDAmember benefit,
the ITRANSClaimService. TheCCDWS isdistributedby
TelusHealthSolutions andAlbertaBlueCross.
In2015, your practicemanagement softwarevendor
may suggest theCCDWSas analternative to ITRANS.
TheCCDWSwill sendclaimsonly to theCDAnet carriers
andnetworks that support this software.
Dentistscanchoose touse theCDA-supplied ITRANSClaim
Service thathasall thebenefits listedunder “The ITRANS
Advantage.”Both the insurance industry’sCCDWSand
ITRANS relyon theCDADigital ID for security.When the
CDAPracticeSupport Serviceswebsite isavailable in their
province, dentists should log in tovalidate their account and
download thenewCDADigital ID toavoidanydisruption in
claimsprocessing. a
Advantage
Since2004, the ITRANSClaimServicehas reliably
relayedhundredsofmillionsofdental benefit
claims fromdental offices toclaimsprocessors.
Yet thereareanumberof features in the ITRANS
ClaimService thatnotall officesmaybeawareof:
| The ITRANSwebsite (goitrans.com)
If yourofficeuses ITRANSandamemberof your team
signs in to the ITRANSwebsite, theycan seeclaims
transmittedbyyouroffice in the last 30days, the
response to theclaim, andanyassociatederror
messages—useful information for troubleshooting
any issues. Adental officecanalsoviewanypended
claimsand transmitdocuments (suchasnotes
andX-rays for referrals) tootherdentistson ITRANS.
| Claims inprocess
For claimsandpredeterminations that cannotbe
processed immediately, ITRANS stores themessage
for later transmission, or stores the responseuntil
youpick itup. Topickuppendedmessages, use
the “Request forOutstandingTransactions” function.
This ITRANS servicemakes it easier tomanage
unprocessed transactions, especially for carrierswho
lacka similar function.
| TheHelpDesk
For years, the ITRANSHelpDeskhasbeen thefirst
call dental officesmake forhelpwithe-claims issues.
Now, support for ITRANS, CDAnet, and theCDAPractice
Support Serviceswebsiteareavailable fromone
HelpDesk, givingdentistsaccess toabroadpool of
expertise. Asof January1, 2015, theHelpDesk isopen
from6:30am to8:00pmESTat 1-866-788-1212 or
goitrans.com/support
| Access toall CDAnet carriers
ITRANS is theonly Internetoption that can sendclaims
toall CDAnet claimsprocessors inCanada (except
AlbertaBlueCross),whichwas theoriginal CDAnet
vision25yearsago.
CDAnet, ITRANSand theHelpDesk servicesare
provided todentistsaspartof their association
membership fees. CDAand its corporatemembers,
theprovincial dental associations, arecommitted to
providingeffectiveofficeworkflow solutions.
The